Information We Collect
When you make an enquiry or sign up for updates, we may collect:
- Name
- Email address
- Location (if provided)
- Profile data
- Usage data
- Marketing and Communications Data
- Message content (“How we can help”)
- Newsletter sign-up details (email address only)
How We Use Your Information
We use this information to:
- Respond to service enquiries
- Manage our business relationship with you
- Maintain secure business records (via email and Google Drive)
- Manage newsletter subscriptions (note: newsletters may not be sent until a later date)
- To improve our website, services, marketing and customer relationships.
Legal Basis for Processing
- Legitimate Interests – responding to enquiries and maintaining records.
Consent – managing newsletter subscriptions (you may unsubscribe at any time).
Storage and Third Parties
Your data may be stored and processed using trusted third-party providers such as Google (email and Drive) and, if used in future, an email marketing platform (e.g. Mailchimp). Where providers are located outside the UK, appropriate safeguards are in place.
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law.
Your Rights
Under UK GDPR you have the right to:
- Access the data we hold about you
- Request correction of inaccuracies
- Request erasure of your data (subject to legal obligations)
- Restrict or object to certain processing
- Request data portability
- Withdraw consent at any time (for marketing communications)
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
- To exercise these rights, contact us at dpo@biogen.co.uk.
Children’s Data
Our services are not directed at children under the age of 16, and we do not knowingly collect data from them.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.